Privacy Policy

Privacy Policy

Data protection

We appreciate your interest in our company. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

Download the request for information

1. Name and address of the controller

The responsible body for the collection, processing and use of your personal data within the meaning of the GDPR is:

Primus GmbH
Max-Stromeyer-Str. 116
78467 Konstanz
Fax: +49 (0)7531 1222 995
Email: datenschutz@primus-muenzen.de

2. Name and address of the data protection officer

The data protection officer of the controller is:

DATA-ORG GmbH
Jürgen Maurer
Gottlieb-Daimler-Str. 5
D-78467 Konstanz
Email: j.maurer@data-org.de

Any data subject may contact our data protection officer directly at any time with any questions or suggestions regarding data protection.

If you wish to object to the collection, processing or use of your data by Primus GmbH in accordance with these data protection provisions in whole or in relation to individual measures, you can send your objection by email, fax or letter to the above address.

In addition, you can of course obtain information about the data we store at any time free of charge.

3. Processing within the company organization

As part of our corporate organization, we process your data centrally in our IT systems at Thomas Schantl GmbH & Co. KG with its three subsidiaries Gavia GmbH, Primus GmbH and Castell Mint GmbH and, where necessary, transmit data from customers, interested parties, suppliers and staff in accordance with legal obligations to authorities such as tax authorities and to consultants (tax consultants, lawyers, auditors) in line with our interests in legally compliant and economical company management. Legal basis: Art. 6 (1) (c) and (f) GDPR. In this context, we analyze data on all company and business transactions for company management and market research purposes. Unless necessary for the specific purpose, the data is largely anonymized or at least evaluated pseudonymously and, if necessary, made accessible to third parties in aggregate form without reference to any specific person. Legal basis: Art. 6 (1) (c) and (f) GDPR.

Your data will also be shared with companies in our corporate group (Gavia, Primus, Castell Mint) for advertising purposes. (Legal basis: Art. 6 (1) (f) GDPR). You can object to this use of your personal data at any time.

4. Access data and hosting

You can visit our website without providing any personal information. Each time you access a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access.

This access data is evaluated solely for the purpose of ensuring the smooth operation of the site and improving our offering. This serves to safeguard our legitimate interests in the accurate presentation of our offering, which prevail within the context of a balancing of interests. All access data will be deleted no later than seven days after your visit to the site.

Hosting services provided by a third party

As part of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website. This serves to protect our legitimate interests in the accurate presentation of our services, which prevail within the context of a balancing of interests. All data collected as part of the use of this website or in forms provided for this purpose in the online shop as described below is processed on its servers. Processing on other servers only takes place within the framework explained here.

This service provider is located within a country of the European Union or the European Economic Area.

5. Data collection and use for contract processing and when opening a customer account

We collect personal data when you voluntarily provide it to us as part of your order, when you contact us (e.g. via contact form or email) or when you open a customer account. Mandatory fields are marked as such because in these cases we absolutely need the data to process the contract or to process your contact or opening a customer account and without this information you cannot complete the order and/or open an account or send the contact. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and process your inquiries. After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and deleted after the retention periods under tax and commercial law have expired, unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we inform you in this declaration. You can delete your customer account at any time. This can be done either by sending a message to the contact option described above or via a dedicated function in your customer account. Personal data that we need to fulfill a contract is excluded from deletion.

6. Data transfer

To fulfill the contract, we will pass your data on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on the payment service provider you select during the ordering process, we will pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service provider for the purpose of processing payments. In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must log in to the payment service provider using your access data during the ordering process. The privacy policy of the respective payment service provider applies in this respect.

7. Email newsletter

Email advertising with newsletter registration

If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to regularly send you our email newsletter based on your consent. You can unsubscribe from the newsletter at any time. You can do so either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.

8. E-mail advertising without registration for the newsletter and your right of objection

If we receive your email address in connection with the sale of a product or service and you have not objected, we reserve the right to regularly send you offers for products similar to those you have already purchased from our range by email. This serves to protect our legitimate interests in advertising to our customers, which prevail in the context of a balancing of interests.

You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.

The newsletter will be sent as part of processing on our behalf by a service provider to whom we will pass on your email address for this purpose.

This service provider is located within a country of the European Union or the European Economic Area.

9. Postal advertising and your right of objection

Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g., to send you interesting offers and information about our products by post. This serves to protect our legitimate interests in addressing our customers with advertising, which prevail within the context of a balancing of interests.

The advertising mailings are carried out on our behalf by a service provider to whom we pass on your data for this purpose.

You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.

10. Use of data for payment processing

If you have given us your express consent, we reserve the right to obtain identity and credit information from specialized service providers (credit agencies). For this purpose, we will transmit your personal data required for a credit check to the following company(ies):

infoscore Consumer Data GmbH
Rheinstraße 99
76532 Baden-Baden

Appropriate measures to safeguard your rights, freedoms, and legitimate interests will be taken into account. You have the opportunity to express your point of view and contest the decision by contacting us using the contact details below. You can withdraw your consent at any time by sending a message to the contact details below. This may result in us no longer being able to offer you certain payment options.

11. Cookies and web analysis

Like many other websites, we also use so-called “cookies.” Cookies are small text files that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website.

You can delete individual cookies or all cookies. You can also find information and instructions on how to delete these cookies or block their storage in advance. Depending on your browser provider, you can find the necessary information at the following links:

Storage period and cookies used:

If you allow us to use cookies through your browser settings or consent, the following cookies may be used on our websites:

Technically necessary cookies

Type and purpose of processing:

We use cookies to make our website more user-friendly. Some elements of our website require that the accessing browser can be identified even after changing pages.

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. These require that the browser be recognized even after changing pages.

We need cookies for the following applications:

Shopping cart
Adoption of language settings
Remembering search terms

Legal basis and legitimate interest:

The processing is carried out in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest in a user-friendly design of our website.

Recipient:

Recipients of the data may be technical service providers who act as processors for the operation and maintenance of our website.

Provision required or necessary:

The provision of the aforementioned personal data is neither legally nor contractually required. However, without this data, the service and functionality of our website cannot be guaranteed. Furthermore, individual services may be unavailable or restricted.

Contradiction

Please read the information about your right of objection under Art. 21 GDPR below.

Cookies that are not technically necessary

We also use cookies to better tailor the offerings on our website to the interests of our visitors or to generally improve them based on statistical evaluations.

To find out which providers use cookies, please refer to the information below on the display, tracking, remarketing and web analysis technologies used.

Legal basis:

The legal basis for this processing is your consent, Art. 6 (1) (a) GDPR.

Recipient:

Recipients of the data may be technical service providers who act as processors for the operation and maintenance of our website.

For further recipients, please refer to the information below on the display, tracking, remarketing and web analysis technologies used.

Third country transfer:

For further information, please refer to the lists of individual display, tracking, remarketing and web analysis providers.

Provision required or necessary:

Of course, you can also view our website without cookies. Web browsers are usually configured to accept cookies. You can generally disable the use of cookies at any time via your browser settings (see Revoking Consent).

Please note that individual functions of our website may not work if you have deactivated the use of cookies.

Revocation of consent:

You can revoke your consent at any time using our Cookie Consent Tool.

Profiling:

To what extent we analyze the behavior of website visitors with pseudonymized user profiles, please refer to the information below on the display, tracking, remarketing and web analysis technologies used.

Use of Google (Universal) Analytics for web analysis

If you have given your consent, this website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (hereinafter: “Google”). Google Analytics uses so-called “cookies”, i.e. text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymisation on these websites, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Further information on terms of use and data protection can be found at https://www.google.com/analytics/terms/de.html and at https://policies.google.com/?hl=de .

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage.

The data we send and linked to cookies, user IDs (e.g., user ID), or advertising IDs is automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month.

Google Analytics Google Signals

As part of Google Analytics, we use the Google Signals extension, a service that enables so-called “cross-device tracking” – i.e. comprehensive tracking across different devices used by users. To do this, Google uses the data of users who are logged into a Google service at the same time when visiting our website and who have activated the “personalized advertising” option in their Google account settings – which can be deactivated by the user at any time (https://adssettings.google.com/authenticated). The information retrieved in this way can include the user’s location, search history, YouTube history and data from websites that work with Google and is used to provide aggregated and anonymized insights into user behavior across devices. Google Signals is only used with activated IP anonymization. Google does not make any specific user profiles available to us, but only statistics based on logins and device types of all users who were logged into a Google account and have performed a conversion. Further information on Google’s terms of use and privacy policy can be found at http://www.google.com/analytics/terms/de.html and at https://www.google.de/intl/de/policies/. We have concluded a data processing agreement (DPA) with Google for the use of Google Signals, which ensures that Google only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

Revocation of consent:

You can prevent Google Analytics from tracking our website by clicking this link . This will install an opt-out cookie on your device. This will prevent Google Analytics from tracking your data for this website and this browser in the future, as long as the cookie remains installed in your browser.

You can also prevent cookies from being saved by setting your browser software accordingly; however, please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: Browser Add On to deactivate Google Analytics .

12. Advertising via marketing networks

Google AdWords Remarketing

Our website uses Google Conversion Tracking. The operator of Google AdWords services is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If you accessed our website via an ad placed by Google, Google AdWords will place a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google.

If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked across AdWords customers’ websites. The information collected using the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.

For more information about data processing by Google, please see the Google Privacy Policy: https://policies.google.com/privacy . There, you can also change your personal data protection settings in the Privacy Center.

Revocation of consent:

The provider currently does not offer a simple opt-out or blocking option for data transfer. If you wish to prevent tracking of your activities on our website, please use the Cookie Consent Tool to revoke your consent for the relevant cookie category or all technically unnecessary cookies and data transfers. In this case, however, you may not be able to use our website or may only use it to a limited extent.

Use of Google Remarketing

This website uses the remarketing function of Google Inc. The operator of the Google Remarketing services is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”).

This feature is designed to present interest-based advertisements to website visitors within the Google advertising network. A so-called “cookie” is stored in the website visitor’s browser, which allows the website to recognize the visitor when they visit websites belonging to the Google advertising network. On these pages, visitors may be presented with advertisements related to content they have previously viewed on websites that use Google’s remarketing feature.

For more information about data processing by Google, please see the Google Privacy Policy: https://policies.google.com/privacy . There, you can also change your personal data protection settings in the Privacy Center.

Revocation of consent:

The provider currently does not offer a simple opt-out or blocking option for data transfer. If you wish to prevent tracking of your activities on our website, please use the Cookie Consent Tool to revoke your consent for the relevant cookie category or all technically unnecessary cookies and data transfers. In this case, however, you may not be able to use our website or may only use it to a limited extent.

13. Social Media Plug-Ins

Use of social plugins from Facebook, Twitter, Pinterest using the Shariff solution.

Our website uses social buttons from social networks.

To increase the protection of your data when visiting our website, these buttons are not fully integrated as plug-ins, but rather simply via an HTML link. This integration ensures that when you access a page on our website containing such buttons, no connection is established with the servers of the provider of the respective social network.

If you click on one of the buttons, a new window will open in your browser and call up the page of the respective service provider, where you can (if necessary after entering your login data) click the Like or Share button, for example.

The purpose and scope of data collection and the further processing and use of the data by the providers on their pages, as well as contact information and your related rights and settings options for protecting your privacy, can be found in the providers’ privacy policy. http://www.facebook.com/policy.php

https://twitter.com/privacy

https://about.pinterest.com/de/privacy-policy

14. Sending review reminders by email

If you have given us your express consent to do so during or after your order, we will use your email address as a reminder to submit a review of your order using the rating system we use.

This consent can be revoked at any time by sending a message to the contact option described below.

15. Your rights

You have the right to free information about the personal data we have stored about you and, where applicable, the right to rectification, restriction of processing, data portability or erasure of this data.

If you have any questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data, as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details provided above.

You also have the right to lodge a complaint with a data protection supervisory authority in Germany.

16. Right of objection

If we process personal data as described above to protect our legitimate interests, which override ours in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are reasons arising from your particular situation.

After exercising your right of objection, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is carried out for direct marketing purposes. In this case, we will no longer process your personal data for this purpose.

17. Credit check

We transmit your data (name, address and, if applicable, date of birth) to infoscore Consumer Data GmbH, Rheinstr. 99, 76532 Baden-Baden, for the purpose of credit checks and obtaining information to assess the risk of payment default based on mathematical and statistical procedures using address data. The legal basis for these transmissions is Article 6 (1) (b) and Article 6 (1) (f) of the GDPR. Transmissions based on these provisions may only take place if this is necessary to protect the legitimate interests of our company or third parties and if the interests of the fundamental rights and freedoms of the data subjects, which require the protection of personal data, do not outweigh them. Detailed information on the ICD within the meaning of Article 14 of the European General Data Protection Regulation (EU GDPR), i.e. information on the business purpose, the purposes of data storage, the data recipients, the right to information, the right to deletion of authorization, etc., can be found in the appendix or under the following link.  information sheet-art-14.pdf (experian.de)

18. Cooperation between various mail-order companies (analytics union)

As a participant in the analytics union, a cooperation of various distance selling companies, we process your data within the scope of our legitimate interest in accordance with Art. 6 (1) (f) GDPR for our own and third-party marketing activities.

Your data will initially be analyzed by selected and reliable service providers on a pseudonymized basis, along with data from other participating companies, in order to identify relevant marketing activities for you and potentially generate new customers. Further information is available at info.analyticsunion.de or from CUSTOMY GmbH & Co. KG, Klarissengasse 4, 48143 Münster.

By integrating trusted service providers and applying special encryption procedures, as well as by concluding processing between joint controllers (Article 26 GDPR), it is ensured that the data protection requirements of the GDPR are met.

You can object to the use of your data for these purposes directly by contacting us or more easily on the following website: info.analyticsunion.de in accordance with Art. 21 GDPR. In the event of an objection, your name and address will continue to be stored in pseudonymized form by the selected service providers in order to protect your rights and ensure that you no longer receive unsolicited advertising in the future or that your data is not processed for these purposes. If, in addition to your objection, you also expressly request the complete deletion of this pseudonymized data, it can no longer be guaranteed that you will be excluded from marketing activities in the future, as a corresponding protection comparison with your pseudonymized data set created for this purpose cannot then be carried out.

You can assert all other data subject rights arising from the GDPR, in particular your rights to information, rectification, erasure, and data portability, directly with us. We will then process your concerns with recourse to our cooperation partners.

In accordance with Art. 11 (1) GDPR, the possibility of identifying you based on your data will only be maintained for as long as necessary for the purpose of the respective data processing. Due to the complex encryption procedures, it is therefore possible that your data can no longer be linked to your identity after this time. In this case, the data subject’s rights under Art. 15-20 GDPR can only be asserted if you provide additional information that allows us or our cooperation partners to clearly identify you.

Changes to our privacy policy

We reserve the right to amend this privacy policy to ensure it always complies with current legal requirements or to implement changes to our services in the privacy policy, for example, when introducing new services. The new privacy policy will then apply to your next visit.

As of: March 11, 2024